Behavior of the week #19 – GET CLEAR ON EXPECTATIONS. 

Create clarity and avoid misunderstandings by discussing expectations upfront.  Establish mutually understood objectives and deadlines for all projects, issues, and commitments with both internal and external customers.  Where appropriate, get feedback to ensure total clarity and agreement.


Getting clear on expectations is paramount to ensure smooth operations, maintain customer satisfaction and drive growth. Clearly defined expectations serve as a compass, guiding employees in their roles, responsibilities, and performance standards. This clarity fosters a productive and motivated workforce, which, in turn, enhances the quality of products and services we offer. Overall, getting clear on expectations is fundamental for Spray-Tek to thrive in a competitive market, reduce risks, and create a strong foundation.